Use analytical problem-solving skills to support 2P order operations in Toronto, improving customer-impacting issues across vendors, stores, and support teams.

As a 2P Order Operations Consultant, you will manage daily operational requests and help improve post-purchase customer experiences. The work includes vendor operations, dropship execution, order investigations, and cross-functional coordination. You will monitor exceptions, document issues, and surface opportunities for reporting, automation, or process improvement.

Key Responsibilities:

- Manage inbox activity involving vendors, orders, stores, and escalations
- Triage requests, investigate order status, and coordinate resolutions
- Resolve order and vendor issues or escalate complex concerns
- Monitor availability, aged orders, ASNs, cancellations, and exceptions




- Support carrier tracking and identify recurring operational gaps

Requirements:

- Two to four years of related operations experience
- Experience managing high-volume inboxes and time-sensitive escalations
- Experience working with vendors, stores, or contact centre teams
- Solid problem-solving skills and appropriate escalation judgment
- Detail-oriented organization with consistent follow-up and documentation

Apply analytical thinking, vendor coordination, and order investigation skills to improve 2P operations and customer experiences for Canadian Tire Corporation.

📌 Ecommerce Order Operations Consultant (Canada)
🏢 Canadian Tire Financial Services
📍 Canada