Support shelter clients with intake, referrals, and compassionate communication at The Salvation Army, working every Saturday and Sunday from 4 p.m. to midnight.
As a Frontline Worker, you will provide direct support and encouragement within the Overflow Shelter. The work includes answering inquiries, connecting clients with community resources, and fostering relationships with social service agencies. You will report to the Shift Supervisor while supporting ministry unit operations.
Key Responsibilities: Answer incoming inquiries and direct clients as needed
Provide direct client support, assistance, and encouragement
Connect clients with appropriate shelter services
Build positive relations with community social service resources




Perform other assigned duties within shelter operations
Requirements: One year of related frontline experience required
Knowledge of clients and community resources
Strong interpersonal, active listening, and empathy skills
Patience, professionalism, integrity, and confidentiality
Ability to work with diverse clients and community contacts
Bring client support, resource knowledge, and qualified communication to weekend shelter shifts serving Peel Residential Services.

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📌 Client Support Shelter Worker (Ontario)
🏢 The Salvation Army in Canada
📍 Ontario