Lead Canada Life’s learning operations foundation through portfolio governance and enterprise platform strategy across Montreal, Toronto, London, or Winnipeg. Build consistency, focus, and scale for enterprise learning services.
As Director, Learning and Development Operations, you will translate strategy into operating plans, decision rights, and reliable services. You will lead multidisciplinary operations, partner with senior leaders, and connect demand, capacity, technology, data, investment, and vendor decisions. The position requires seven-plus years of progressively responsible experience.
Key Responsibilities: Build the L&D; operations strategy, roadmap, and annual operating plan
Own intake, triage, routing, service levels, and request visibility
Lead portfolio, capacity, prioritization, and resourcing reviews
Set enterprise learning platform strategy,



controls, and technology roadmaps
Establish dashboards covering demand, capacity, quality, investment, and impact
Requirements: Seven-plus years in operations, learning, HR, portfolio, or related fields
Experience leading multidisciplinary teams in complex organizations
Robust financial, commercial, analytical, and influencing skills
Experience managing budgets, forecasts, vendors, contracts, and investment decisions
Relevant university degree or equivalent education and experience
Direct enterprise learning operations, platform strategy, portfolio governance, and measurable service improvement for Canada Life.

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📌 Director Learning and Development Operations (Ontario)
🏢 Canada Life Group
📍 Ontario