Lead National Bank’s investment transfer operations with expertise in operational performance and transformation. Work in a hybrid mode with three office days weekly.
As Senior Director, you will oversee inbound and outbound transfers across wealth management business lines. Lead six managers while improving stability, efficiency, client experience, and operational capacity. Your work will support strategic orientations and sector evolution.
Key Responsibilities: Oversee incoming and outgoing transfer performance and service commitments
Support managers through operational planning and issue intervention
Execute stabilization plans for productivity and client experience
Resolve critical issues through root-cause analysis and sustainable solutions
Lead transformation initiatives,



including the Ciro Transfer program
Requirements: Bachelor’s degree and seven to ten years’ relevant experience
Experience managing complex operations and managers
Background in transformation, continuous improvement, and operational excellence
Experience leading large-scale process, risk, technology, and people changes
Knowledge of wealth management, investment operations, or financial services
Bring strategic vision, coaching, and operational excellence to investment transfers at National Bank.

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📌 Senior Director Investment Transfers (Quebec City)
🏢 Banque Nationale du Canada
📍 Quebec City