Investigate card-related fraud risks for EQ Bank in Toronto, using detection tools, customer service, and disciplined analysis. This hybrid role includes office time.
The Fraud Analyst, Cards, evaluates activity indicating potential financial crime exposure. You will investigate, document, manage, and escalate threats under EQ Bank’s fraud program and standards. The work supports compliance, trend analysis, and actionable insights.
Key Responsibilities: Monitor inbound fraud queues and service clients
Analyze detection information to determine required actions
Collect evidence for reports, prevention, and investigations
Document findings throughout investigations and maintain case files
Notify stakeholders about incidents, information, and instructions
Requirements: Post-secondary education
Two-plus years in financial industry fraud or risk management
Two-plus years of financial industry customer service experience
Advanced Microsoft Office skills, including Word and Excel
Knowledge of fraud monitoring tools, online payments, and vulnerabilities
Use fraud investigation, customer service, and analytical judgment to support EQ Bank’s Cards fraud program in Toronto.

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📌 Fraud Analyst Cards Toronto (Ontario)
🏢 EQ Bank | Canada's Challenger Bank
📍 Ontario