Unit Victim Services Unit, Diversity, Community & Indigenous Relations Section

Status Auxiliary / Casual – On Call

Hours of Work Evenings / Weekends / Stat Holidays

Salary Pay Grade 19 - $36.57 per hour with 12% in lieu of advantages

Competition End Date Tuesday, November 10, 2026

Responsible for providing direct support services to crime and trauma victims and witnesses.

- Attends the scene of police crisis call-outs such as crimes, serious accidents, and sudden death; provides emotional support to distressed victims, witnesses, and family members; assists police with next-of-kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, contacts family members, arranges for emergency transportation; liaises with other agencies on scene to provide practical support and assistance as needed
- Makes referrals to appropriate agencies for services such as counselling, financial assistance, and legal advice
- Documents all services provided to clients and performs related administrative duties
- Attends staff meetings and any mandatory training
- Contacts supervisor for consultations for major police incidents
- Other related duties and responsibilities as assigned

Knowledge, Skills, and Abilities

- Considerable knowledge of the rules and regulations governing program activities
- Considerable knowledge of the practices and techniques of crisis intervention and follow-up support as related to the work performed
- Sound knowledge of available community resources
- Working knowledge of court and police procedures as they relate to the work performed




- Ability to effectively communicate with victims and witnesses of crime and trauma, and to provide emotional support, information and referrals, under stressful circumstances
- Ability to prepare records related to the work
- Ability to establish and maintain effective working relationships with a variety of internal and external contacts

Experience
Required

- Minimum two years’ direct crisis intervention experience, such as victim services support, mental health intervention, crisis centre work, etc. or an equivalent combination of training and experience

Preferred

- Direct experience in Victim Services as a paid Victim Services worker

Education
Required

- High school diploma, supplemented by additional courses in the field of social science, plus considerable related experience

Preferred

- Degree in the field of social sciences such as psychology or social work

Other Requirements

- Valid Class 5 BC driver’s licence, with a satisfactory driver’s abstract
- Ability to arrive at 2120 Cambie Street within 30 minutes of being requested
- Ability to cover various shifts, as the Unit operates 24/7
- Pass and maintain an enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years
- Ability to work in an environment with an Accredited Facility Dog present
- Access to a cell phone for deployment purposes

Selection Process
Shortlisted applicants will be required to pass a written exam prior to moving on to the interview stage.
NoteThis position falls under the jurisdiction of Teamsters Local 31.

📌 Crisis Response Worker (Canada)
🏢 CivicInfo BC
📍 Canada