Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

The Patient and Family Resource Centre at HRH facilitates the provision of health information to the public (e.g. patients, family, community, staff, physicians, volunteers), and language interpretation and translation services for patients receiving care. Patient, Family & Staff Resource Centre (PFRC)



and Interpreter Program Coordinator will act as a resource to the organization in the promotion and facilitation of approaches to patient and family centered care that meet professional guidelines and best practices . Reporting to the Quality and Patient Safety Director and working in collaboration with colleagues across the organization, the successful candidate is innovative and enthusiastic with strong commitment to inventing the future of healthcare.

Employment Status: Temporary Full TimeDuration: 1 YearHours of Work: Days, occasional evenings/weekendsLocation: Humber River Health, Wilson SiteLabour Group: Non-UnionReporting Relationship: Director, Quality & Patient safetySalary Range: $61,883.25-$77,403.30

Responsibilities:

- Coordinate the Patient, Family and Staff Resource Centre (PFRC) for the provision of health information to patients, families, staff and physicians
- Identify, evaluate, and acquire resources to support the delivery of patient focused service and continuous quality improvement
- Evaluates and administers Centre programs such as activities and develop and delivery of training programs to the public, staff and physicians
- Develop and maintain print and digital Centre resources in a variety of media (e.g. print, video, electronic) to meet health information needs of patients, families and staff; analyze and respond to program leadership and patient/staff requests for resource materials




- Develop and monitor Centre operating and purchasing budgets
- Create, manage, and maintain effective databases and tracking mechanisms to provide statistical data for program leadership decision-making
- Participate in resource sharing, develop partnerships as a member of the Health Sciences Information Consortium of Toronto
- Maintain and promote the PFRC website (external) and the Library intranet website pages
- Implement promotional activities to increase awareness of the services of the PFRC to both internal and external stakeholders including digital signage messages, displays at various hospital events and presentations to hospital staff
- Manage retail store, inventory and order of products, management of financial transactions in the Centre, including revenues from fines and lost books, interpreter services offered to other hospitals as well as the budget for routine purchases by the Centre
- Coordinate the provision of interpreter services in all modalities (video/audio and telephone) in the hospital
- Promote phone and video interpreter services; develop and distribute promotional materials to clinical leadership teams to increase usage rates
- Maintain and promote HRH Interpreter Services including the intranet website
- Coordinate translation requests and interpretation devices scheduling

Qualifications/Skills

- Required Master's degree in Library/Information Science
- Preferred Association of Translators and Interpreters of Ontario (ATIO) membership in good standing
- A minimum experience of 5 years in an academic health sciences setting (preferred)
- Required advanced knowledge an

📌 Coordinator - Patient, Family & Staff Resource Centre (PFRC) and Interpreter (Canada)
🏢 Humber River Health
📍 Canada