Help hotels succeed with Sadie’s voice AI platform through implementation, account management, and thoughtful customer feedback analysis.
This Customer Success Manager role combines hands-on software implementation with long-term relationships across hotel partners. You will set expectations, coordinate integrations, train non-technical staff, and remain the main contact after go-live. You will also identify patterns in hotel feedback, support product priorities, and help accounts use features that matter.
Key Responsibilities: Set transparent expectations during hotel onboarding kick-offs
Coordinate integration work and communicate progress to hotels
Build relationships with hotel operators and managers
Identify adoption issues and contact hotels proactively
Support expansion, referrals, and relevant integration opportunities
Requirements: At least two years in customer success, account management, or hospitality technology
Experience working at or managing a hotel
Empathy for hotel operators under operational pressure
Strong communication when training staff or explaining delays
Ability to manage competing priorities independently
Apply hospitality knowledge, implementation discipline, and customer insight to improve adoption and outcomes for Sadie hotel partners.