In this role you will manage the Commercial Lines Support Unit, ensuring efficient service in renewals, document issuance, certificates and policy changes. You’ll mentor team members, refine workflows and handle escalations while delivering excellent service.

Compensation Range: $80,000 to $120,000 annually Full time, replacement position.

Key Responsibilities:

Oversee and manage the Commercial Lines Support Unit

Ensure the team’s performance aligns with Company’s service levels, including renewals, document issuance, certificates, liability slips, and policy changes

Deliver prompt, courteous, and skilled service to both internal and external clients.

Develop workflows and processes to increase efficiency within the team

Mentor, train, and support team members’ professional growth

Conduct annual performance evaluations and provide feedback for continuous improvement

Handle escalations and provide solutions to complex file issues

Assist with data entry, processing, invoicing, and other administrative tasks as needed

Serve as department backup, covering processing needs when team members are on vacation or leave

Perform other processing-related duties as required





Qualifications & Skills:

Proven experience managing a team in a commercial lines insurance environment

Strong leadership, coaching, and mentoring skills

In-depth knowledge of commercial lines insurance processes, workflows, and policies

Excellent communication, presentation, and interpersonal skills

Ability to develop training materials and facilitate engaging training sessions

Proficient in insurance software and tools, with a willingness to learn new systems

RIBO license is active and in good standing

High attention to detail and an ability to manage multiple tasks effectively

Strong problem-solving skills, especially when handling escalated files

Our client offers an attractive compensation package and commission incentives. In addition to vacation, sick time and a comprehensive group health benefits package, they also provide:

Hybrid work flexibility

Matching RRSP contributions

Two paid personal days every year

Professional membership fees (RIBO, IBAO, IIC)

Professional development and educational reinforcement

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📌 Commercial Lines Support Unit Manager (Ontario)
🏢 InsuranceHires
📍 Ontario