Transitional Housing Support Worker - Job Description

Job Title: Transitional Housing Support Worker Job Status: Full Time Shifts: 2:30-10:30 PM 5 days/week Reports to: Home Manager Location: Nisa Homes Vancouver (In Person)

What you’ll do:

Resident Support & Advocacy

- Apply a trauma-informed and survivor-centered approach, prioritizing the safety and well-being of the clients.
- Build positive, respectful, and professional relationships with residents.
- Conduct resident check-ins and wellness assessments.
- Provide emotional support, encouragement, coaching, and practical assistance.
- Support residents in identifying, developing, and achieving personal, family, and housing-related goals.
- Advocate for residents and assist them in navigating service systems.
- Support resident engagement in programming, community activities, and life-skills development.
- Facilitate resident meetings, workshops, groups, and recreational activities as required.

Intake, Orientation & Housing Stabilization

- Conduct resident intakes, assessments, and orientations.
- Support resident admissions, move-ins, room transfers, and move-outs.
- Assist residents in securing and maintaining housing.
- Support residents in completing applications, referrals, and service documentation.
- Connect residents with housing, employment, educational, legal, health, financial, and community resources.
- Assist residents in overcoming barriers to independence and stability.
- Support residents in navigating community systems and accessing available services.

Crisis Intervention, Safety & Risk Management

- Respond appropriately to crises, emergencies,



conflicts, and resident concerns.
- Utilize trauma-informed and de-escalation practices.
- Assist residents in developing and implementing safety plans.
- Conduct risk assessments and identify emerging concerns.
- Monitor resident wellbeing and building safety.
- Contact emergency services when required.
- Escalate significant concerns in accordance with organizational policies and procedures.
- Complete incident reporting and follow-up documentation.

Family & Child Support

- Promote family wellbeing and healthy family functioning.
- Support women, children, and families residing in the program.
- Collaborate with the Child & Youth Worker and Mental Health Counsellor as appropriate.
- Assist families in accessing parenting, child, youth, and family support services.
- Encourage participation in child and family programming and activities.

House Operations & Program Support

- Contribute to the creation and maintenance of a secure, clean, and welcoming residential environment.
- Conduct routine health, safety, and security checks.
- Monitor common areas and shared spaces.
- Report maintenance, safety, and facility concerns.
- Assist with inventory management and distribution of supplies.




- Support donation management and organization.
- Assist with transportation coordination, appointments, and operational logistics as required.
- Support the day-to-day operations of the program and residence.

Documentation, Communication & Reporting

- Maintain accurate and timely resident records.
- Complete shift notes, case notes, communication logs, and reports.
- Document resident interactions, referrals, progress, concerns, and follow-up actions.
- Complete incident reports and required program documentation.
- Participate in shift handovers and communication processes.
- Ensure documentation is objective, professional, and completed within required timelines.
- Maintain confidentiality in accordance with organizational policies and legislation.
- Track and compile monthly KPI reports.

Team Collaboration & Professional Development

- Participate in mandatory bi-weekly team meetings.
- Engage in ongoing training and professional development.
- Collaborate with fellow Support Workers, the Home Manager, Child & Youth Worker, Mental Health Counsellor, volunteers, and community partners.
- Contribute to a positive team culture and shared accountability model.
- Support continuity of care by ensuring effective communication across shifts.

What you’ll bring to the team:

- Communication skills and active listening
- Passion for uplifting and supporting women
- Resilience
- Positive Attitude
- Reliability
- Emotional Intelligence
- Conflict resolution
- Strong critical thinking skills

What we're looking for

- Degree or Diploma in a r

📌 Transitional Support Worker (Canada)
🏢 Nisa Foundation
📍 Canada