Employment Type: Contract Salary (12 months), Bargaining Unit

Work Hours: 35 hours/week: Mon-Fri, 9am-5pm

Work Setting: Onsite Required: 540 Cedarvale Avenue, Toronto

Salary: Rate: G - $57,961.88

Application Deadline: November 11 th , 2026, by 11:59 pm

Competition # 2026-398-CC Case Manager (2026-398-CC) Employment Type: Contract Salary (12 months), Bargaining Unit Work Hours: 35 hours/week: Mon-Fri, 9am-5pm Work Setting: Onsite Required: 540 Cedarvale Avenue, Toronto Salary: Rate: G - $57,961.88 Application Deadline: November 11 th , 2026, by 11:59 pm

Who We Are

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.

Visit www. woodgreen.org to learn more about who we are and to review our Equity Statement .

We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Our Supportive Housing

portfolio includes multiple programs across approximately ten buildings in the City of Toronto, supporting individuals with lived experience of homelessness and complex mental health and/or substance use challenges. Different programs offer varying levels of onsite support, including intensive case management,



harm reduction and addiction support, therapeutic counselling, 24-hour or on-call staffing, health and nursing supports, life-skills development, and community-building activities.

Our work is rooted in equity, anti-oppression, harm reduction, and trauma-informed, recovery-oriented practice, with a solid focus on housing stability, dignity, and clientself-determination.

The Case Manager

reports to the Supervisor, Living Standards Response Team and works in collaboration with the Team to minimize and eliminate pest infestations and hoarding behaviours by working alongside tenants to provide case management and practical assistance to tenants to enhance their quality of life and housing stability. This includes working alongside the Team to perform extreme cleaning, declutter and removal of debris, organize living spaces, and to prepare units for pest control treatments. These interventions are designed to increase safety and support healthier environments, to help tenants reduce their risk of eviction and improve their overall health and wellbeing. The role upholds best practices in trauma-informed care, supports organizational goals, and advances resident well-being, safety, and tenancy stabilization across multiple housing environments. The role is mobile and will work across different locations in owned,



leased and private properties.

The philosophy of this work is in keeping with WoodGreen’s mission to deliver services that promote wellness and self-sufficiency, reduce poverty and inequality, and build sustainable communities.

What You Will Do

- Provide comprehensive case management, including assessment, case planning, informal counselling, crisis response, and service coordination tailored to tenant challenges.
- Collaborate with tenants and the Living Standards Response Team to actively support extreme cleaning, decluttering, unit cleaning, and pest control preparations as part of care planning.
- Collaborate actively with the multidisciplinary Living Standards Response Team, assessing client needs and developing individualized action plans for housing stabilization.
- Deliver crisis intervention and ongoing emergency support, participating in direct in-unit interventions for tenant safety, decluttering, and environmental health.
- Supports the Housing Unit onsite with tenancy issues, including extreme cleaning, pest control, hoarding, arrears, inspections, notices and work orders
- Lead and model practical coaching and engagement strategies for staff and tenants for improved unit management and pest control preparation.
- Maintain program records, participate in supervision and training, and ensure compliance with anti-racism principles and organizational standards.
- Work a flexible schedule based on tenant and program needs; document program activities and communicate client progress.
- Conduct regular team visits to tenant homes for monitoring, coaching, and direct support i

📌 Case Manager (Canada)
🏢 WoodGreen Community Services
📍 Canada