Use French and English to troubleshoot AGDATA tools in Cambridge, Ontario, supporting customers through technical and data submission issues.
This Bilingual Customer Support Analyst provides real-time assistance across AGDATA proprietary tools and services. You will diagnose customer data problems, explain resolutions, and maintain relationships with assigned accounts. The work includes collaboration with engineering, sales, and customer success teams.
Key Responsibilities: Provide real-time technical support for AGDATA tools
Diagnose and resolve customer data submission issues
Educate customers on resolutions and best practices
Escalate cases across functional teams when needed
Make outbound calls to suppliers and customers
Requirements: Bilingual French and English communication by phone and email
Robust reading comprehension and critical thinking skills
Effective problem-solving and time management abilities
Proficiency in Microsoft Office
Local presence for Cambridge office responsibilities
Apply bilingual communication, technical troubleshooting, and customer support skills while supporting AGDATA clients and proprietary services.

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📌 Bilingual Technical Support Analyst (Ontario)
🏢 AGDATA
📍 Ontario