We are hiring an Administrator II--Bilingual, Residential Administration – Customer Administration!

Job Details

Reporting To: Manager, Customer Service Administration

Full-Time/Part- Time: Full-time

Posting Date: October 27, 2026

Closing Date: November 10, 2026

Salary Range: $43,000 - $53,000

Hours of Work: 8:30 a.m. - 5:00 p.m.

Grade: 6.5

Office Location: Downtown Toronto Great location! Steps away from the main public transit station

What we offer: Highly competitive compensation package which includes, base salary, bonus, advantages, and career advancement opportunities!

*Eligibility for benefits is dependent on the terms of employment

The Opportunity
The Administrator II--Bilingual is responsible for ensuring all client inquiries and requests are dealt with and processed on a timely basis and in accordance with company policy.

How you will contribute

Process various requests received by fax, mail and/or email and via Chat from clients (i.e. admin requests, submit manual tickets, answer tax inquiries, etc)

Identify and process requests in a timely fashion

Input accurate recent account information into the mortgage system

Confirm processed request to client in a timely fashion

Prepare Mortgage Assumption Statements

Follow-up with Solicitor for receipt of completed assumption documents

Ensure the accurate processing and update through auditing the processing of co-workers

Identify and solve inquiries in a timely fashion

Follow-up with client to confirm resolution and customer satisfaction

Complete special projects as assigned by the Management Team

Distribute faxes and emails through workflow

Identify the files and purpose of faxes or emails





Assist with preparing files for escalation

Sort mail and scan incoming mail

Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need

Post-secondary education and/or equivalent work experience

Mortgage experience an asset

Competency in MS Office; capacity to learn new technologies/systems

Bilingualism (French, English) required - interactions with English/French-speaking customers or partners

Proven organizational skills and demonstrated ability to prioritize and multi-task

Proven customer service focus

Strong attention to detail

Demonstrated ability to work under pressure and maintain a calm focus during hectic periods

Excellent telephone manner

Ability to resolve problems with customers

*This position requires linguistic fluency. Priority will be given to candidates completely fluent in English and French.

Working Environment and Physical Demands Analysis

Office environment

Periods of high volume with tight timelines

Long periods of stationary position/sitting

Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)

Long periods of time in viewing a computer screen

Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?





Competitive Compensation

Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)

Hybrid working environment.

Extensive training programs to set our employees up for success

Modern office environment conducive to collaboration

Supportive teamwork culture

Opportunities to give back to the communities and work through events focused on a variety of charities

Ongoing social events throughout the year

The team you’ll join
Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.

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📌 Administrator II-Bilingual (Ontario)
🏢 First National Financial
📍 Ontario