Support bilingual mortgage customers from First National’s downtown Toronto office using accurate administration and responsive service. This full-time position follows a hybrid working workplace.
As a Bilingual Administrator II, you will process client requests under company policy and confirm resolutions promptly. The work includes mortgage systems, customer inquiries, document follow-up, and workflow administration. French and English fluency is required for customer and partner interactions.
Key Responsibilities: Process requests received by fax, mail, email, and Chat
Input accurate new account information into mortgage systems
Prepare Mortgage Assumption Statements and follow up on documents
Audit coworker processing for accurate updates




Confirm resolutions and customer satisfaction with clients
Requirements: Post-secondary education or equivalent work experience
French and English fluency for customer and partner interactions
Mortgage experience is an asset
MS Office competency and technology learning capacity
Organizational skills, attention to detail, and customer service focus
Apply bilingual administration, mortgage systems knowledge, and customer service skills as a First National Administrator II in Toronto.

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📌 Bilingual Mortgage Administrator II (Ontario)
🏢 First National Financial
📍 Ontario