Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement: Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty. Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage You are a patient and/or client centered individual who performs at an exemplary standard You are a team player with excellent communication, critical thinking and prioritization skills

Who you are:

- You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
- You are a patient and/or client centered individual who performs at an exemplary standard
- You are a team player with excellent communication, critical thinking and prioritization skills

What we are looking for:

As a member of our team, you will be responsible for ensuring the systems supporting the coordination and facilitation of flow within the Facilities & Corporate Services Department are maintained. In this role you will utilize your goal-oriented,



client centered approach to assist in the day to day operations including the monitoring, evaluation and assigning of resources within the portfolio. You are someone who can work in a fast paced environment and can prioritize multiple competing priorities and can critically problem solve to ensure that an efficient flow is maintained.

- Respond to customer service requests and direct as required, monitoring, tracking and dispatching support services calls as necessary
- Initiate Service recovery after a customer complaint
- Preparing and maintaining departmental schedules for all support services areas and troubleshooting scheduling concerns according to CUPE collective agreement (this will include tracking of vacation approvals, sick call replacements, shift vacancies, shift exchanges and vacation requests, posting available shifts on staff notification application, identify gaps and improvements within schedules and flag when additional staffing is required
- Maintenance, upgrades, analytic, and roll out of the scheduling software
- Exercise judgement and independence to coordinate the department work flow process, Connexall, Meditech, UKG Scheduling Software, Key watcher, Department Work routines
- Identifying automated system trends and highlighting when service levels are not met
- Supporting payroll function
- Escalating and managing equipment issues or needs




- Data entry and maintaining data integrity in tracking systems
- Monitoring and analyzing the performance of assigned support services systems to provide reports for appropriate leads and Managers
- Identifies trends within role and recommend continuous improvement activities
- Updating and Maintaining Confidential records and files

What you bring to the role:

- Secondary School diploma and completion of Community College Administrative Assistant Diploma or equivalent
- Support Services administrative experience
- Previous administrative experience within a support services environment
- Minimum 1 year relevant administrative hospital experience
- Recent experience with computerized scheduling and payroll timecards, preferably within Meditech 6.0 environment
- Proven MS office proficiency (Word, Excel and PowerPoint)
- Experience with coordination of a complex scheduling system
- Proven agility to facilitate and coordinate efficient flow of a busy work environment
- Demonstrated excellent organizational skills with ability to prioritize tasks and meet deadlines in a fast-paced workplace
- Excellent customer service, interpersonal skills and conflict management
- Excellent written and verbal communication skills
- Excellent critical thinking skills with the ability to think independently to proactively anticipate the needs of the program
- Must demonstrate high initiative and efficiency
- Demonstrate a high degree of energy, enthusiasm, initiative, self direction and the ability to work independently or in a team environment with minimal supervision
- Demonstrates a high level of accuracy and attention to deta

📌 Coordinator, Corporate Services Support, Environmental Services (Canada)
🏢 Oak Valley Health
📍 Canada