Job Overview

We are seeking a dedicated and professional Front Desk Associate to join our team. The ideal candidate will serve as the first point of contact for residents and visitors, providing exceptional customer service in a residential environment.

Duties

- Greet residents and visitors warmly, ensuring a positive first impression.
- Meets and greets residents; checks guests and service providers in/out.
- Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
- Responds to call-outs by scheduling a replacement or filling in 24 hours a day.
- Oversees and schedules all Front Desk staff for building.
- Maintains schedules and timesheets/cards for payroll purposes.
- Keeps track of activity logs, incident reports for the Manager's review.
- Works closely with the Front Desk Associates and assists to fill shifts when needed.
- Provides training for all new hires assigned to property.
- Assists in investigations, tape/log reviews for any unusual incidents.
- Monitors Emergency Response System.
- Monitors and controls Electronic Security Control Systems.




- Responds to emergency situations in a timely and efficient manner
- Monitors and controls access to the building.
- Maintains daily log, records and forms.
- Resolves and follows-up on all complaints/issues.
- Maintains a secure and secure environment throughout the building/property(s).
- Follows safety procedures and maintains a safe work environment.
- May be assigned other duties by the on-site property manager.

Experience

- Works independently, with minimized supervision.
- Demonstrates excellent customer service, communication and time management skills.
- 2 years of Concierge/Security experience (required)
- Experience handling telephone-based interactions.
- Experience communicating clearly with residents, visitors, or service providers.
- Experience responding calmly and efficiently to emergencies.

Schedule

- 8 hour shift
- Night shift
- Weekends as needed

Language

- English (required)

Licence/Certification

- Security License (required)

Eligibility

- Eligible to work in Canada.

- Diamond offers benefits including 80% dental and vision coverage after a 3-month probation period, along with opportunities for growth.

📌 Front Desk Night Associate (Canada)
🏢 Diamond Property Services
📍 Canada