Support Stingray Business clients in French and English while resolving Level 1 technical issues through phone and email. Work schedules include rotating weekends.

As a Customer Support Specialist, you will provide qualified assistance for commercial clients using audio, music, and digital signage systems. Your work includes customer service, technical support, work orders, and departmental coordination. You will help maintain Service Level Agreements while communicating service improvements and client requests.

Key Responsibilities:

- Handle first-level support calls and emails from commercial clients
- Guide clients through audio, music, and digital signage tasks
- Deliver personalized phone and email customer experiences
- Create work orders for visits and product shipments




- Coordinate service requirements with appropriate departments

Requirements:

- Over two years of professional customer service experience
- Technical support experience preferred; B2B experience is beneficial
- Written and spoken proficiency in French and English
- Solution-oriented approach and commitment to continuous improvement
- Ability to multitask with empathy and creativity

Bring bilingual customer service, technical troubleshooting, and coordination skills to Stingray’s commercial support team in Montreal.

📌 Bilingual Technical Customer Support Specialist (Canada)
🏢 Stingray
📍 Canada