Position Title: People Operations Coordinator

Department: People & Culture

Reports To: People Operations Manager

Employment Type: Full-Time

Location: This role is based in Toronto and follows a hybrid work arrangement, with three days per week in the Toronto office and the remaining workdays remote.

About Raising The Village

Raising The Village’s mission is to build and strengthen pathways out of ultra-poverty through an approach guided by data, designed with communities, and scaled by partnerships. We work with last-mile communities to implement solutions that raise incomes, sustain impact, and chart sustainable pathways to possibility within 24 months. To date, we have supported more than two million people in Uganda, Rwanda, and the Democratic Republic of Congo, with support from our partners and our team in North America. Find out more about our programs and impact at www.raisingthevillage.org.

Position Overview

The People Operations Coordinator plays an key role in helping shape a positive and people-centred employee experience at Raising The Village. As a contact for many day-to-day People needs, this role helps create an environment where employees feel welcomed, supported, and connected, while ensuring the People processes and systems behind their experience are responsive, reliable and thoughtfully delivered. The Coordinator supports the day-to-day operations of RTV’s People across the employee lifecycle, including onboarding and offboarding, HRIS administration, recruitment coordination, benefits administration and employee support. The ideal candidate is highly organized, detail-oriented, and passionate about creating a positive employee experience.





Key Responsibilities

Employee Lifecycle Support

- Coordinate employee onboarding and offboarding processes, including documentation, employee communications, IT coordination, equipment shipping and returns, and related logistics.
- Support a positive employee experience by coordinating new hire orientations, first-day introductions, employee farewells, birthday celebrations, and other engagement activities in collaboration with the Social Committee.
- Administer employee lifecycle changes, including promotions, transfers, reporting line changes, contract extensions, and other employment updates, ensuring accurate documentation and timely processing.
- Coordinate the administrative aspects of performance review cycles within the HRIS, including monitoring completion, sending reminders, and providing basic system navigation support to employees and managers.
- Support vacation and leave administration, including maintaining accurate leave balances, monitoring requests and approvals, and responding to employee inquiries in accordance with applicable policies.
- Coordinate probationary review reminders, contract renewal dates, and other key employment milestones to support timely manager action.
- Prepare employment-related documentation, including employment verification letters,



contract amendments, and other routine employee correspondence.
- Support routine benefits and retirement savings plan administration, including employee enrolments, changes, and related inquiries.
- Respond to employee inquiries regarding People policies, benefits, leave entitlements, systems, and processes, escalating complex or sensitive matters as appropriate.
- Support employee engagement and recognition programs, including coordinating communications, tracking participation, and assisting with related initiatives.

HRIS Administration

- Maintain accurate and up-to-date employee information within HRIS platforms, ensuring data integrity, confidentiality, and compliance with established processes.
- Process employee lifecycle transactions and organizational changes within the HRIS, including new hires, employee changes, leave updates, and terminations.
- Support HRIS workflows, reporting, data audits, and ongoing system enhancements to improve efficiency and data quality.
- Assist employees and managers with HRIS-related inquiries, troubleshooting, system navigation, and access requests, escalating technical issues as appropriate.
- Support data exchanges and integrations between HRIS, payroll, benefits, and other People systems, ensuring accurate and timely information flow.
- Assist with HRIS testing, documentation, and employee training to support system improvements and adoption.

People Analytics & Reporting

- Prepare and maintain recurring People reports and dashboards, including headcount, turnover, recruitment, employee engagement, and other key workforce

📌 People Operations Coordinator (Canada)
🏢 Raising The Village
📍 Canada