Lead risk and security operations at Wealthsimple while guiding 6–12 Client Experience Specialists across complex financial-security inquiries. Toronto-headquartered Wealthsimple offers managed investing and trading.
As Team Lead, CXO Risk and Security, you will connect Client Experience, Platform Security, and Risk Operations. You will manage intraday risk-channel volumes, respond to fraud concerns, and develop frontline talent. Success includes protecting client assets while maintaining empathy during difficult interactions.
Key Responsibilities: Manage intraday risk-channel volume and operational performance targets
Monitor threat surges and reallocate squad capacity dynamically
Handle complex fraud, social engineering, and AML red flags
Partner with InfoSec, Fraud Ops,



and Compliance
Conduct coaching, performance reviews, and quality calibrations
Requirements: At least two years of formal people leadership experience
Track record driving measurable performance improvements
Understanding of account takeovers, KYC, AML, and cybersecurity
Experience de-escalating distressed or adversarial clients
French-English fluency or CSC or ACAMS certification is an asset
Bring risk operations leadership, security judgment, and client de-escalation expertise to Wealthsimple’s frontline CXO team.

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📌 Risk Security Client Experience Lead (Ontario)
🏢 Wealthsimple
📍 Ontario