Join a dynamic insurance brokerage nestled in North York, where opportunity meets growth! Our client, a forward-thinking team dedicated to exceptional client service, is seeking a passionate and experienced Personal Lines Customer Service Representative to become a vital part of their in-office team.
If you're ready to make an impact, work with an impressive book of business, and thrive in a collaborative environment, this role is your next career move!
What You'll Do Prepare, review, and process applications, endorsements, binders, and invoicing via EPIC and carrier portals
Recommend additional coverages to clients and assist with renewals, cancellations, and policy changes
Build strong relationships by communicating effectively through calls, emails, etc.
Maintain detailed electronic client files, manage renewal lists, and support special projects as needed
Respond promptly to client and underwriter inquiries, providing expert guidance on coverage options and risk management
What You Bring 2 to 5 years of personal lines experience within a brokerage environment
RIBO license is required
Solid understanding of personal lines underwriting and coverages
Familiarity with Epic and/or Compuquote is a plus
Comfortable on the phone, with excellent communication and organizational skills




Tech-savvy with proficiency in Microsoft Office Suite
Self-motivated problem solver with keen attention to detail and the ability to work independently or collaboratively
Compensation & Advantages $50,000 to $65,000 in base salary commensurate with experience
Commission for friends & family business you write
A group benefits plan
Opportunity to grow within the organization
This is your chance to join a reputable team that values expertise, dedication, and integrity.
At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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📌 Personal Lines Customer Service Representative (Ontario)
🏢 Impact Recruitment
📍 Ontario