Lead IWS operations at DHL Global Forwarding in Mississauga, organizing daily work, supporting customers, and maintaining compliant documentation.
The IWS Team Lead reports to the IWS Manager within DHL Global Forwarding’s freight forwarding organization. You will coordinate IWS operations, collaborate with Ocean, Air, Warehouse, and Finance, and support customer service requirements. The position requires strong IWS process knowledge, people leadership, and timely decision-making.
Key Responsibilities: Organize, split, and plan daily IWS team work
Ensure documents comply with regulations and internal procedures
Follow up on customer issues across the department
Monitor supplier performance and develop improvement plans
Maintain team KPI reporting and skills databases
Requirements: Extensive knowledge of IWS operations, processes, and systems
Three to five years of supervisory experience
Solid communication, motivation, and interpersonal skills
Ability to lead, coach, and make prompt decisions
Minimum secondary diploma; college or trade accreditation preferred
Apply IWS expertise, customer focus, and people leadership to strengthen operations at DHL Global Forwarding in Mississauga.

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📌 IWS Operations Team Lead (Ontario)
🏢 Deutsche Post
📍 Ontario