Shape member and client experiences at Desjardins through service quality, business relationships, and full-time onsite team leadership. Strengthen results with customer focus.
This management position oversees employees dedicated to members and clients, ensuring high-quality service and effective business relationships. You monitor a business plan, follow up on results, and provide recommendations reflecting member and client needs. Extensive organizational and line-of-business knowledge supports the work.
Key Responsibilities: Ensure service quality and manage member experiences
Build and maintain long-term client relationships
Monitor business plans, results, and unit performance
Provide recommendations addressing member and client needs
Promote Desjardins and strengthen community roots
Requirements: Bachelor’s degree in a related field
At least two years of relevant experience
French-language knowledge is required
Solid customer focus and action orientation
Extensive organizational and business-line knowledge
Use customer focus, decision quality, and business relationship skills to manage member experiences for Desjardins onsite.

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📌 Desjardins Client Experience Manager (Nova Scotia)
🏢 Desjardins
📍 Nova Scotia