Support Teladoc Health patients and members through inbound calls, emails, and chats. Use empathy and explicit telephonic communication in a call center environment.
This Tier 1 Patient and Member Support Representative addresses inquiries, resolves issues, coordinates queues, and provides information about Teladoc Health services. The role requires strong problem-solving, organization, and communication skills. It also involves professionally handling concerns and occasional crisis situations.
Key Responsibilities: Manage inbound patient and member calls, emails, and chats
Address inquiries and resolve customer issues efficiently
Coordinate queues across incoming support interactions
Explain Teladoc Health services clearly to members
Handle occasional crisis situations professionally
Requirements: Exceptional empathy for patients and members
Outstanding telephonic communication abilities
Superior problem-solving and organizational skills
Ability to work independently and collaboratively
Fluency in English and French
Bring empathy, organization, and bilingual communication to Teladoc Health patient and member support across multiple channels.

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📌 Tier 1 Patient Support Representative (Ontario)
🏢 TD Bank Group
📍 Ontario