Coordinate customer orders and deliveries while using solid communication and organization skills in a customer service representative position. Support efficient service levels across operations.
This Customer Service Representative connects customers with sales, planning, production, logistics, and Finance teams. The work covers order entry, priority-based processing, carrier scheduling, and transportation appointments. It also includes customer follow-up, issue management, and service performance monitoring.
Key Responsibilities: Enter customer orders and process operational priorities
Schedule deliveries with carriers and manage transportation appointments
Handle phone calls, emails, complaints, and order follow-up
Communicate with Costco, Loblaw, Walmart, and other key customers




Monitor OTIF performance and identify workflow improvements
Requirements: Excellent spoken and written communication skills
Strong customer service orientation and problem-solving ability
Autonomy, attention to detail, and organizational skills
Microsoft Office proficiency; JDE knowledge is an asset
French and English bilingualism, plus administration diploma or equivalent experience
Apply communication, order coordination, problem-solving, and bilingual customer service skills to support reliable operational performance.

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📌 Customer Service Order Coordinator (Quebec City)
🏢 KIK Consumer Products
📍 Quebec City