Number of Hours per Rotation: 37.5hours per 1 weeks
Relief: No
Float: No
Salary or Pay Band: As per Terms and Conditions of Employment
Travel Required: Yes
Job Description: Reporting to the Manager of Staff Services Inquiry Center, the Specialist is responsible for supporting the Inquiry Services team and Inquiry Services Representatives in providing courteous and efficient service to all human resource customers and ensuring a positive employee experience. The Specialist provides technical and strategic advice to all levels of management on issues such as human resources policies, relevant legislation and collective agreement interpretations. The Specialist provides support on general or knowledge-based inquiries and guidance on using the direct access platform and will act as the first point of escalation for Staff Services. The Specialist demonstrates robust leadership to enable an innovative and positive working climate and a client-centric culture. The Specialist must work cross functionally within the portfolio and across the organization to support operations. The Specialist will develop partnerships and work closely with system and community partners.
Human Resources Exemption: No
Experience
5 years experience in Payroll or Human Resources
Education
Business Administration diploma (DBA)
Bachelor of Commerce (BComm)
Bachelor of Business Administration (BBA)
Human Resources diploma
Licenses
Valid Class 5 driver's license
Other Education and Training
Licensed, and in good standing, with regulatory body, if applicable
Undergraduate degree or an equivalent combination of education and experience
Competencies
Critical thinking skills
Mobilizes people, inspires and leads by example
Capability to transform systems: Encourage and support innovation
Analytical skills
Knowledge and Abilities
Knowledge in applicable human resource functions and disciplines
Commitment to a diverse, representative workforce and cultural safety
Ability to lead and coach others
Strong interpersonal skills
Ability to adapt to and implement change
Knowledge in the Truth and Reconciliation Commission Calls to Action
Exemplifies ethical practices, professionalism and personal integrity
Commitment to quality, safety, and improvement striving towards zero harm
Knowledge in applicable legislation and standards
Knowledge in the Saskatchewan health care system
Knowledge in First Nation and Metis history in Saskatchewan
Proven ability to collaborate and partner with a wide variety of stakeholders
Knowledge in organization's goals, vision, mission and values
Committed to delivering on patient and family centred care
Other Information
Travel within Saskatchewan
For more information on the city of Regina please visit https://www.regina.ca/
Call Centre experience and experience with service management tools such as ServiceNow would be considered an asset.
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📌 My Connection Specialist (Saskatchewan)
🏢 Saskatchewan Health Authority
📍 Saskatchewan
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