Lead difficult customer inquiries with FedEx product knowledge, conflict resolution, and communication skills in a fixed-term, full time schedule.

This Senior Customer Service Representative assists managers with administrative and customer service operations. The position supports station representatives and serves as an expert resource on service features, P&P;, and customs requirements. It also mentors hourly employees through Best Practices methods.

Key Responsibilities:

- Assist managers with administrative and customer service operations
- Handle unusual or difficult customer inquiries
- Advise representatives on service features and customs requirements
- Monitor and improve customer operations with managers
- Promote sales and potential incremental revenue

Requirements:

- High School Diploma or GED Equivalent
- Six months FedEx customer service representative experience
- Basic Microsoft Word and Microsoft Excel skills
- Ability to gain and maintain FedEx DG Specialist certification
- Ability to lift 70 pounds and maneuver 150-pound packages

Apply your FedEx operations knowledge, leadership ability, and customer service expertise in this senior representative assignment.

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📌 Senior FedEx Customer Service Representative (Markham)
🏢 FedEx
📍 Markham