Support Stingray customers from Montreal using email communication, issue reproduction, and practical problem solving. The position offers a hybrid work policy on a temporary contract.
As Customer Experience Specialist, you will resolve product or service concerns while representing Stingray’s brand. You will clarify customer reports, determine causes, explain solutions, and follow up on resolutions. Customer information supports reporting and analysis, while reproduced issues move to Technical, Content, or Delivery Teams.
Key Responsibilities: Resolve product and service issues through customer clarification
Explain suitable solutions and follow up promptly
Represent Stingray during front-line customer interactions




Escalate reproduced issues to specialized teams
Prepare customer information for analysis reports
Requirements: Three years of similar position experience minimum
English and French written and verbal fluency
Independent and team-oriented working ability
Microsoft Outlook, Excel, and Word knowledge
Stress management during peak business periods
Apply customer support experience, Microsoft Office knowledge, and analytical judgment to help resolve Stingray service issues effectively.

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📌 Customer Support Specialist Montreal (Quebec City)
🏢 Z953
📍 Quebec City