Manage complaint files for CPSBC as a full-time, permanent Case Administrator using careful judgment, communication, and detailed records management.
Reporting to the conduct manager, you will support the complaints department under College of Physicians and Surgeons of BC policies and procedures. The position involves maintaining files, coordinating daily activities, and collaborating with managers and case administrators. Your work will support communications with complainants, physicians, licensees, and members of the public.
Key Responsibilities: Maintain, organize, review, and close complaint files
Coordinate communications between parties involved in complaints
Send form letters and complete acknowledgment calls
Review risks, accuracy, completeness, and required redactions
Provide interview, committee,



correspondence, and electronic records support
Requirements: Grade 12 and office administration diploma or equivalent
Robust interpersonal, communication, analytical, and problem-solving skills
Working knowledge of Microsoft Word, Outlook, Excel, and Teams
Ability to protect confidential information and exercise sound judgment
Excellent organization, proofreading, multitasking, and prioritization abilities
Apply your complaint administration, file management, and communication skills while supporting CPSBC’s professional regulatory processes.

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📌 Complaints Case Administrator CPSBC (British Columbia)
🏢 College of Physicians and Surgeons of BC
📍 British Columbia