Unit Victim Services Unit, Diversity, Community & Indigenous Relations Section
Status Auxiliary / Casual – On Call
Hours of Work Evenings / Weekends / Stat Holidays
Salary Pay Grade 19 - $36.57 per hour with 12% in lieu of benefits
Competition End Date Tuesday, November 10, 2026
Responsible for providing direct support services to crime and trauma victims and witnesses.
Attends the scene of police crisis call-outs such as crimes, responsible accidents, and sudden death; provides emotional support to distressed victims, witnesses, and family members; assists police with next-of-kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, contacts family members, arranges for emergency transportation; liaises with other agencies on scene to provide practical support and assistance as needed
Makes referrals to appropriate agencies for services such as counselling, financial assistance, and legal advice
Documents all services provided to clients and performs related administrative duties
Attends staff meetings and any mandatory training
Contacts supervisor for consultations for major police incidents
Other related duties and responsibilities as assigned

Knowledge, Skills, and Abilities
Considerable knowledge of the rules and regulations governing program activities
Considerable knowledge of the practices and techniques of crisis intervention and follow-up support as related to the work performed
Sound knowledge of available community resources
Working knowledge of court and police procedures as they relate to the work performed




Ability to effectively communicate with victims and witnesses of crime and trauma, and to provide emotional support, information and referrals, under stressful circumstances
Ability to prepare records related to the work
Ability to establish and maintain effective working relationships with a variety of internal and external contacts

Experience
Required
Minimum two years’ direct crisis intervention experience, such as victim services support, mental health intervention, crisis centre work, etc. or an equivalent combination of training and experience
Preferred
Direct experience in Victim Services as a paid Victim Services worker

Education
Required
High school diploma, supplemented by additional courses in the field of social science, plus considerable related experience
Preferred
Degree in the field of social sciences such as psychology or social work

Other Requirements
Valid Class 5 BC driver’s licence, with a satisfactory driver’s abstract
Ability to arrive at 2120 Cambie Street within 30 minutes of being requested
Ability to cover various shifts, as the Unit operates 24/7
Pass and maintain an enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years
Ability to work in an environment with an Accredited Facility Dog present
Access to a cell phone for deployment purposes
Selection Process
Shortlisted applicants will be required to pass a written exam prior to moving on to the interview stage.
Note This position falls under the jurisdiction of Teamsters Local 31.

#J-18808-Ljbffr

📌 Crisis Response Worker (British Columbia)
🏢 CivicInfo BC
📍 British Columbia