Support Meltwater clients through email and live chat while resolving application issues affecting the Media Intelligence Platform. This hybrid role requires technical aptitude.
As a Product Support Expert, you will own client support tickets from start to completion. You will learn Meltwater products, collaborate with Product and Engineering, and contribute to product training. The work supports applications, workflows, tools, and client lifecycle initiatives.
Key Responsibilities: Resolve application and system issues for Meltwater clients
Provide product support through email and live chat
Own support tickets from opening through completion
Share feedback with Product and Engineering teams
Support technical projects and product training sessions
Requirements: Bachelor's degree or relevant customer service experience
Robust technical aptitude and communication skills
Ability to prioritize requests in high-volume environments
Experience with JIRA, Intercom, or similar platforms preferred
English proficiency; French proficiency is a valuable asset
Bring organized, solution-oriented support to Meltwater clients while contributing technical insight across products, teams, and workflows.

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📌 Product Support Expert Meltwater (Ontario)
🏢 Meltwater
📍 Ontario