Lead high-urgency incident response for a key government client in Ottawa, applying enterprise incident management and stakeholder leadership expertise. This sub-contract requires Reliability clearance.
The Incident Management Leader brings eight to ten years of dedicated incident management experience. The work centers on high-availability, business-critical systems and complex enterprise environments. Experience with Oracle PeopleSoft, regulated systems, ITIL, and bilingual communication is valuable.
Key Responsibilities: Lead high-urgency incidents across complex enterprise environments
Manage incidents affecting business-critical, high-availability systems
Direct incident bridges involving teams, vendors, and senior stakeholders




Conduct post-incident reviews and drive corrective actions
Support continuous improvement through analytical problem-solving
Requirements: Eight to ten years of dedicated incident management experience
Valid Reliability security clearance
Ability to communicate in French and English
Experience supporting Oracle PeopleSoft or complex transactional environments
ITIL Service Management certification, preferably ITIL 4
Bring decisive leadership, structured response, and enterprise incident expertise to critical government systems through Donna Cona.

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📌 Senior Government Incident Manager (Quebec City)
🏢 Donna Cona
📍 Quebec City