Serve English- and French-speaking mortgage customers as a Bilingual Administrator II in Downtown Toronto, processing requests accurately through multiple channels.

First National seeks a full-time Administrator II for Residential Administration – Customer Administration. You will manage client inquiries, update mortgage accounts, prepare assumption statements, and support timely request resolution. The position requires bilingual fluency, customer service focus, and solid organization.

Key Responsibilities:

- Process client requests received by fax, mail, email, and Chat
- Input accurate new account information into the mortgage system
- Prepare Mortgage Assumption Statements and follow up on documents




- Confirm processed requests and resolutions with clients
- Audit coworker processing for accuracy and update files

Requirements:

- Post-secondary education or equivalent work experience
- Fluency in English and French required for customer interactions
- Mortgage experience is an asset
- MS Office competency and ability to learn systems
- Organizational, prioritization, problem-solving, and customer service skills

Apply bilingual administration, mortgage processing, and careful customer follow-up within First National’s Toronto team.

📌 Bilingual Mortgage Administrator Toronto (Canada)
🏢 First National Financial
📍 Canada