Drive collections quality assurance at Direct Energy, an NRG company, through compliance monitoring, vendor oversight, and performance analytics. Support active collections operations across documented controls and reporting.

The Active Collections Specialist evaluates collection activity against approved strategies, procedures, policies, and regulatory requirements. This role monitors quality scores, customer treatment, contact practices, and vendor performance. It also maintains reports, supports documentation and testing, and recommends corrective actions based on identified trends and risks.

Key Responsibilities:

- Audit collection activities for policy and regulatory adherence
- Monitor quality scores, contact practices, and customer treatment
- Document findings and support remediation tracking




- Evaluate vendor performance and recommend corrective actions
- Maintain dashboards, scorecards, and recurring performance reports

Requirements:

- High school diploma or equivalent
- Two to five years in collections, quality assurance, or related operations
- Solid analytical, reporting, and problem-solving skills
- Ability to identify trends and document corrective actions
- Strong attention to detail and accurate issue tracking

Apply quality assurance, compliance monitoring, vendor oversight, and analytics skills to strengthen Direct Energy collections operations.

📌 Active Collections Quality Assurance Specialist (Canada)
🏢 NRG Energy
📍 Canada