Shape taxonomy design and search optimization for Genesys Cloud AI as an Information Scientist improving knowledge retrieval for users and agents.
This Information Scientist role focuses on information architecture, metadata modelling, and content structure. You will analyze knowledge content, search behavior, and retrieval quality. The work supports customer service agents, self-service users, and AI-powered solutions through practical standards and recommendations.
Key Responsibilities: Analyze knowledge bases for structural and metadata gaps
Assess 100–200 pilot articles for quality and tagging
Design taxonomies, vocabularies, synonyms, and metadata models
Define content structure and search optimization requirements




Evaluate AI retrieval quality during proofs of concept
Requirements: 5+ years in information science or enterprise search
Experience designing enterprise taxonomy and metadata models
Experience analyzing search behavior and content findability
Experience preparing content for AI-powered search
Eligibility for Government of Canada security clearance
Apply information architecture, taxonomy, metadata, and search expertise to improve Genesys Cloud AI knowledge retrieval outcomes.

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📌 Information Scientist Taxonomy Architecture (Ontario)
🏢 Great Connections
📍 Ontario