Why DUCA?

We’re a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.

We exist to help People, Businesses and Communities Do More, Be More, and Achieve More.

DUCA ( www.duca.com ) is distinguished for the following:

- Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
- Competitive rates.
- Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
- Profit sharing among Members.
- Multiple ways to bank online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch DUCA is accessible 24/7
- A community philosophy of "profits with a purpose" culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.

A career with DUCA means you’ll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more, Be more and Achieve more with their money and their lives. At DUCA, you’ll be part of a vibrant and cooperative team where you’ll be supported to excel and make an impact,



no matter what role you play.

Retail Credit Underwriter

DUCA is looking for a Retail Credit Underwriter to join our growing team

Job Purpose & Summary

The Retail Credit Underwriter is responsible for underwriting, processing, and approving retail credit applications, with a focus on complex, non-conforming, and alternative mortgage applications within prescribed lending authorities and established service-level expectations. The incumbent ensures that all application documentation complies with DUCA's credit lending guidelines and procedures while effectively identifying and mitigating potential risks.

The role contributes to the development and maintenance of Member relationships, fosters strong partnerships with internal and external stakeholders, and identifies opportunities for continuous process improvement to enhance operational efficiency and Member experience. In addition, the Retail Credit Underwriter is responsible for managing escalations and supporting retail credit decision-making as needed.

Key Accountabilities and Duties

- Underwrite retail lending applications escalated by branch lenders, including personal lending and complex residential mortgage application, within established lending authorities and service standards.
- Review, analyze, and verify mortgage application information, including financial statements,



income documentation, property assessments, appraisals, and supporting documentation for complex transactions such as porting, assumptions, covenant releases, refinances, and exceptions.
- Assess credit bureau reports and supporting documentation to ensure accuracy and compliance with DUCA's credit lending guidelines, insurer requirements, and external regulatory guidelines, including Canada Mortgage and Housing Corporation (CMHC) and Canada Guaranty.
- Evaluate and analyze documentation received from all business streams and borrowers to ensure compliance with Anti-Money Laundering (AML), Know Your Client (KYC), and fraud prevention requirements.
- Adjudicate credit applications and establish appropriate terms and conditions within delegated lending authorities, exercising sound judgment to balance risk management, Member needs, and business objectives.
- Review all documentation supporting lending decisions and approvals to identify, assess, and mitigate potential credit, operational, and regulatory risks.
- Act as the primary escalation point for complex lending decisions, exceptions, and credit-related matters, including providing support and decision-making authority.
- Respond to inquiries from branch lenders and other stakeholders to facilitate the accurate and timely completion of credit and mortgage transactions.
- Build and maintain strong working relationships with internal and external stakeholders to support collaboration, service excellence, and business growth.
- Participate in projects, initiatives, and system enhancements that support the ongoing development and efficiency of the Credit team.
- Identify opportunities for process improve

📌 Retail Credit Underwriter (Canada)
🏢 Duca
📍 Canada