Support Teladoc Health patients and members through inbound calls, emails, and chats. Use empathy and transparent telephonic communication in a call center environment.

This Tier 1 Patient and Member Support Representative addresses inquiries, resolves issues, coordinates queues, and provides information about Teladoc Health services. The role requires strong problem-solving, organization, and communication skills. It also involves professionally handling concerns and occasional crisis situations.

Key Responsibilities:

- Manage inbound patient and member calls, emails, and chats
- Address inquiries and resolve customer issues efficiently
- Coordinate queues across incoming support interactions
- Explain Teladoc Health services clearly to members
- Handle occasional crisis situations professionally

Requirements:

- Exceptional empathy for patients and members
- Outstanding telephonic communication abilities
- Superior problem-solving and organizational skills
- Ability to work independently and collaboratively
- Fluency in English and French

Bring empathy, organization, and bilingual communication to Teladoc Health patient and member support across multiple channels.

📌 Tier 1 Patient Support Representative (Canada)
🏢 TD Bank Group
📍 Canada