Support customer orders, quotations, and vendor pricing with W.W. Grainger, using robust communication and problem-solving skills in an inside service role.
This Inside Customer Service Representative position handles requests from customers and WFS Account Managers. You will pursue special contract pricing, manage follow-ups, and apply billing and freight instructions. The role also requires independent work, timely organization, and commitment to exceptional service.
Key Responsibilities: Process orders and prepare customer quotations
Seek special contract pricing from vendors
Follow billing and inbound freight instructions
Review reports and make necessary inquiries
Support WFS Quality Management System activities
Requirements: Minimum one to two years customer service experience
Strong work ethic and personal commitment
Ability to work independently and collaboratively
Effective communication and relationship-building skills
Strong time management and deadline discipline
Bring organized follow-through, vendor coordination, and customer-focused communication to W.W. Grainger’s inside service operations.

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📌 Inside Sales Support Customer Service (Ontario)
🏢 Grainger
📍 Ontario