Drive collections quality assurance at Direct Energy, an NRG company, through compliance monitoring, vendor oversight, and performance analytics. Support active collections operations across documented controls and reporting.
The Active Collections Specialist evaluates collection activity against approved strategies, procedures, policies, and regulatory requirements. This role monitors quality scores, customer treatment, contact practices, and vendor performance. It also maintains reports, supports documentation and testing, and recommends corrective actions based on identified trends and risks.
Key Responsibilities: Audit collection activities for policy and regulatory adherence
Monitor quality scores, contact practices, and customer treatment
Document findings and support remediation tracking




Evaluate vendor performance and recommend corrective actions
Maintain dashboards, scorecards, and recurring performance reports
Requirements: High school diploma or equivalent
Two to five years in collections, quality assurance, or related operations
Robust analytical, reporting, and problem-solving skills
Ability to identify trends and document corrective actions
Strong attention to detail and accurate issue tracking
Apply quality assurance, compliance monitoring, vendor oversight, and analytics skills to strengthen Direct Energy collections operations.

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📌 Active Collections Quality Assurance Specialist (Alberta)
🏢 NRG Energy
📍 Alberta