Precision and empathy define this Appeal Case Manager position at TELUS Health, managing disability appeals with accuracy, privacy, and clear communication.
As part of Quality Assurance and Continuous Improvement, you will manage specialized appeal processes across five union agreements. The work requires organizational strength, careful documentation, and communication with employees, employers, and union representatives. You will support fair, timely, and accurate outcomes during sensitive disability management processes.
Key Responsibilities: Manage high-volume active appeal files with meticulous accuracy
Follow defined processes across five distinct union agreements
Gather updated functional information from involved stakeholders
Communicate appeal status, next steps,



and expectations clearly
Review transferred files for completeness before returning them
Requirements: Precisely follow processes in high-volume environments
Excellent written and verbal communication skills
Empathy during difficult conversations and challenging situations
Robust organizational and time management abilities
Basic medical terminology and Microsoft Office proficiency
Use disability appeal management, privacy, documentation, and communication skills to support employees through sensitive TELUS Health processes.

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📌 Disability Appeal Case Manager (Ontario)
🏢 Telus
📍 Ontario