Northern Strands Group of Companies provide an all-inclusive solution for construction, mining, engineering, equipment, and supply requirements with top-notch craftsmanship, cutting-edge innovation, and dedication to health, safety, environment, and community. We are proudly Canadian, and globally capable.
Our diverse Group of Companies consists of Northern Strands, Fortis Mining Engineering Manufacturing, and Certified Sales & Rentals comprising 15 divisions ranging from rigging/lifting products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs, testing and recertification. This diversity provides an exciting environment with the opportunity to work with our employees and managers in every division.
Certified Sales & Rentals is growing, and we're on the lookout for a passionate, detail driven Inside Sales Representative, whose primary responsibilities are processing order desk sales, responding to customer inquires, and providing accurate information regarding the company’s goods and services. Certified is a proud Saskatchewan-based company known for our innovation, integrity, and deep ties to the communities we serve.
Work Location: This position requires employees to work from the office/shop 100% of the time during scheduled work hours. Remote or hybrid work arrangements are not available.
Why You’ll Love Working Here Collaboration - complementary Group of Companies servicing the mining and construction industries
Innovation- if it doesn’t exist, we will engineer and manufacture it
Excellence - be a part of an industry leader in quality, safety, & integrity
Culture - a diverse team that values collaboration, innovation, and community
What You’ll Be Doing Sales & Customer Experience Respond promptly and professionally to all customer concerns, requests, and returns

Address inquiries from the parts and service writing team regarding product availability, order status, deliveries, and related information Create, maintain, and regularly update customer and prospective customer profiles to support effective service delivery and sales activities
Stay informed of any new products, suppliers, and evolving customer requirements relevant to the organization
Conduct follow-ups with customers within three business days to ensure that no service issues remain unresolved

Order Desk Sales & Rentals Process all rental-related paperwork, including generating rental order confirmations, picking slips, and rental return slips
Set up and manage recurring billing schedules for rental accounts




Work closely with the Parts Technician and Lead Service Writer to support accurate and timely customer invoicing
Promptly respond to all customer inquiries and answer incoming customer calls in a timely and professional manner

Order Processing & Quoting Manage workorders from creation through completion, including closing and archiving job files
Ensure detailed notes are maintained and readily accessible to all team members in the event Order Desk Personnel are absent
Ensure that details include all accurate information in Sage 300 (i.e., company contact information, product description and dimensions, pricing and delivery quotes, parts suppliers, etc.)
Enter or receive items into Sage 300
Pull customer records and file as necessary, including all handwritten notes and price estimations
Prepare, issue, and monitor customer quotes in accordance with company procedures
Enter all customer quotes accurately in Sage 300
Follow up on outstanding quotes twice weekly as required
Submit all non-standard quotes (e.g., quotes exceeding $2,500.00) to the General Manager for approval prior to sending to customers
Process parts ordering, shipping, and invoicing in Sage 300
Mark materials with identifying information using established methods, in compliance with company procedures
Verify that all part numbers and descriptions are recorded and entered correctly

Workorder Information Management Maintain organized documents, files, and records (i.e., online shipping tracking, equipment transfer forms, etc.) to document activities and provide reliable reference materials
Record equipment maintenance summary records
Record fleet vehicle usage on job summary for accounting purposes

Purchasing & Inventory Prepare weekly min/max reports, and identify low stock levels
Implement necessary adjustments to min/max levels based on inventory turns
Follow-up with suppliers regarding purchase orders issued to confirm arrival dates, stock availability, etc.
Generate and review expediting order reports weekly
Assist in physical inventory counts
Compile and complete year-end inventory processes and data entry

Shipping & Receiving Verify received and distributed products
Assist with sorting and placing materials on racks, shelves, or bins according to internal procedures
Assist shipping and receiving in identifying and resolving discrepancies in orders





Other Administrative Support Complete expense reports, and monthly finance reporting
Create and update internal processes forms, as needed
Process day-end, month-end, and year-end system activities
Assist in developing and maintaining the Order Desk handbook to document standard and recurring duties and processes
Provide general clerical and organizational support, assisting with additional duties as needed to support daily operations
Support administrative functions by preparing documents, spreadsheets, charts, and maintaining customer profiles

What You Bring To The Table Minimum Grade 12 or equivalent
Minimum two (2) years work experience in a sales role
Previous work experience in a warehouse environment would be beneficial but not required
Proficiency in Microsoft Office 365 applications (e.g., Word, Excel, Outlook)
Any valid trade or safety-related training certificates would be considered an asset
Strong organizational skills with attention to detail
Strong time-management skills
Solid interpersonal skills
Strong ability to communicate effectively in English, both verbally and in writing
Ability to handle competing priorities simultaneously; work well under pressure with time-sensitive deadlines
Possess a positive and professional attitude, set a high standard, and convey professionalism at all times
Any valid safety-related training certificates would be considered an asset (i.e., WHMIS, forklift, fall protection, etc.)
Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities
What We Offer Support in your career development aspirations Access to courses, certifications, and training programs
Mentorship opportunities with experienced professionals and journeypersons
Discover pathways for advancement within Northern Strands Group of Companies

Health and Wellness Employee group benefits including health, dental, vision, short- and long-term disability, and life insurance
Employee perks including wellness and fitness membership discounts
24/7 access to free short-term counselling services through our Employee & Family Assistance Program

Compensation Rewards Competitive wage based on qualifications and experience
Company-matched RSP to help you plan your future

An inclusive culture that values innovation, safety, and continuous learning Ergonomic workstations
Team building events and community fundraisers
Commitment to diversity, equity, and inclusion

Northern Strands Group of Companies is an equal opportunity employer.
We thank all applicants, however only those selected to continue the recruitment process will be contacted.

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📌 Inside Sales Representative (Saskatchewan)
🏢 Certified Sales and Rentals
📍 Saskatchewan