Information Desk Assistant Visitor Services(Job Id 17740)

Job title: Information Desk Assistant Visitor Services

Job ID: 17740

Site: CA:ON:Toronto:St. Michael's Hospital

Category:

Work type: Part-Time Permanent

Date posted: October 28, 2026

Salary range: 27.33-30.87

Shift/ hours of work:

Description

DUTIES & RESPONSIBILITIES:

- Greet and direct patients, visitors and staff
- Perform a computer search to locate patient information for way-finding and clinic appointments.
- Answer telephone inquiries and provide relevant information as requested.
- Problem solve issues for patients and visitors and escape when appropriate
- Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
- Organize wheelchairs in lobby designated area and retrieve wheelchairs from outside.
- Assist with general tidiness of the information desk and lobby area surrounding the Information Desks.
- Alert the Team Leader to any issues or concerns that require escalation
- Other duties as assigned.

QUALIFICATIONS:

- Successful completion of a secondary school diploma required.
- Successful completion of a post-secondary community college program in a related field preferred.
- Demonstrated oral, written and English language reading skills required in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
- Able to use telephone equipment at the Information Desks.
- Basic mathematical skills (addition, subtraction, multiplication and division) are required.




- Well-developed organizational skills with the ability to work in a rapid paced environment and prioritize tasks appropriately.
- Excellent customer service record with proven success in working in a team environment.
- Proficient in the current ADT software system, Microsoft Outlook, Microsoft Word 2010, Intranet and Internet.
- Able to demonstrate trouble-shooting and problem-solving skills.
- Demonstrated ability to work both independently and as part of a team
- Proven commitment to Mission and Values of the organization.
- Excellent attendance record.
- High energy and able to multitask.
- Medical Terminology Certificate is an asset.
- Other duties as assigned.

HOURS: Evenings and weekends, Alternating: Mondays 2pm-9pm, Thursdays 2pm-9pm, Saturdays and Sundays 6am-2pm and as per department needs.

DUTIES & RESPONSIBILITIES:

- Greet and direct patients, visitors and staff
- Perform a computer search to locate patient information for way-finding and clinic appointments.
- Answer telephone inquiries and provide relevant information as requested.
- Problem solve issues for patients and visitors and escape when appropriate
- Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)




- Organize wheelchairs in lobby designated area and retrieve wheelchairs from outside.
- Assist with general tidiness of the information desk and lobby area surrounding the Information Desks.
- Alert the Team Leader to any issues or concerns that require escalation
- Other duties as assigned.

QUALIFICATIONS:

- Successful completion of a secondary school diploma required.
- Successful completion of a post-secondary community college program in a related field preferred.
- Demonstrated oral, written and English language reading skills required in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
- Able to use telephone equipment at the Information Desks.
- Basic mathematical skills (addition, subtraction, multiplication and division) are required.
- Well-developed organizational skills with the ability to work in a fast paced environment and prioritize tasks appropriately.
- Excellent customer service record with proven success in working in a team environment.
- Proficient in the current ADT software system, Microsoft Outlook, Microsoft Word 2010, Intranet and Internet.
- Able to demonstrate trouble-shooting and problem-solving skills.
- Demonstrated ability to work both independently and as part of a team
- Proven commitment to Mission and Values of the organization.
- Excellent attendance record.
- High energy and able to multitask.
- Medical Terminology Certificate is an asset.
- Other duties as assigned.

HOURS: Evenings and weekends, Alternating: Mondays 2pm-9pm, Thursdays 2pm-9pm, Saturdays and Sundays 6am-2pm and as per department needs.

Unity He

📌 Information Desk Assistant Visitor Services (Toronto)
🏢 St. Michael's Hospital
📍 Toronto