Shape exceptional guest experiences at Sheraton Centre Toronto Hotel through front desk leadership, coaching, and service recovery in Toronto. This full time management position supports guests, employees, and daily operating standards.
As an entry-level manager, you will guide Guest Services/Front Desk operations while supporting Bell/Door Staff and Switchboard functions. The position emphasizes customer satisfaction, employee development, staffing, and consistent service performance. You will also assist with administrative and financial responsibilities connected with front office operations.
Key Responsibilities: Provide services supporting customer satisfaction and guest retention
Interact with guests to gather product and service feedback
Empower employees to deliver excellent customer service
Train, mentor,



and provide feedback to front office employees
Participate in performance appraisals and employee recognition
Requirements: High school diploma or GED plus two years related experience
Or a two-year accredited degree in hospitality, business, or related field
Honesty, integrity, and sound business decision-making
Ability to coach, counsel, and encourage employees
Ability to handle guest problems and complaints
Bring front desk supervision, guest relations, and employee coaching to Sheraton Centre Toronto Hotel’s guest experience operations.

#J-18808-Ljbffr

📌 Guest Experience Front Desk Supervisor (Ontario)
🏢 Sheraton Hotels & Resorts
📍 Ontario