Support insurance customers remotely as a ClaimsAlert Agent using clear communication, active listening, and accurate claim documentation. Work from home full time.
At Crawford, this full time ClaimsAlert Agent role provides first contact for customers experiencing unexpected loss or incidents. You will gather claim details, reassure policyholders, and route claims accurately to insurance providers. The position requires frequent English communication and document preparation.
Key Responsibilities: Gather and document customer claim details accurately
Provide immediate support and reassurance to policyholders
Route claims to appropriate insurance providers
Support customers across Canada during critical moments
Work scheduled evenings, weekends,



and statutory holidays
Requirements: One to two years of customer service experience
Excellent verbal, written, and active listening skills
Comfort using technology and learning software platforms
Strong customer service, problem-solving, and critical-thinking skills
Accuracy, multitasking ability, and qualified empathy
Apply your customer service, communication, and claim documentation skills as Crawford’s remote ClaimsAlert Agent supporting policyholders across Canada.

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📌 Remote ClaimsAlert Customer Service Agent (Alberta)
🏢 Crawford
📍 Alberta