Build client relationships at CIBC while supporting Investor Services through inbound calls, online channels, and careful problem solving. Training begins onsite.
This Customer Service Representative role is part of Investor Services Inc., supporting clients including Investors Edge. You will identify needs, ask questions, take accountability for issues, and find timely resolutions. Because the group is non-advice, you will not recommend products or investments.
Key Responsibilities: Provide frontline support to Investor Services clients
Listen, ask questions, and understand client concerns
Complete client requests efficiently and accurately
Recommend next steps on client matters
Escalate issues or refer clients when appropriate
Requirements: Business degree or diploma
French and English fluency
Commitment to client-first service
Goal-oriented approach with accountability
Ability to learn ISI products and Investor’s Edge
Use communication, efficiency, and relationship-building skills to support CIBC clients across Investor Services contact channels.

#J-18808-Ljbffr

📌 CIBC Investor Services Advisor Support (Quebec City)
🏢 CIBC
📍 Quebec City