Lead member service, frontline coaching, and store execution at MEC as a hands-on Department Manager, Member Experience, on the sales floor.
Reporting to the General Manager, you lead teams across the sales floor, Cash and Member Service Desk, and Tech Service Shop. You strengthen service standards, community connections, and operational consistency. The role supports recruitment, onboarding, training, and inclusive team culture.
Key Responsibilities: Set service tone and direct daily floor execution
Coach teams through observation and real-time feedback
Resolve member issues and escalate when appropriate
Lead community outreach, partnerships, and member-facing events
Use sales and service metrics to guide decisions
Requirements: One to three years leading frontline member-facing teams
Robust floor leadership and coaching skills
Ability to interpret service and sales KPIs
Proven onboarding, training, and team development experience
Flexibility for evenings, weekends, and holidays
Bring sound judgment, outdoor passion, and coaching expertise to MEC’s member experience leadership team across daily store operations.

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📌 MEC Member Experience Department Manager (British Columbia)
🏢 Mountain Equipment
📍 British Columbia