Shape premium automotive customer experiences through retail consultancy, analytical problem-solving, and regular travel across assigned dealership locations.

As a Dealership Retail Experience Strategist, you will guide retail partners toward stronger sales and service experiences. You will assess performance, improve customer journeys, and support operational excellence. The work connects retail teams with customer experience strategy across modernized processes.

Key Responsibilities:

- Provide in-store consultancy across sales and service customer experiences
- Identify operational gaps and implement actionable improvement solutions
- Guide omni-channel interactions throughout the customer journey
- Conduct mystery shops, assessments, and retail action planning




- Travel regularly according to support needs and performance metrics

Requirements:

- Bachelor’s degree or equivalent work experience
- Two or more years improving sales or service experiences
- Solid analytical, consultative, communication, and presentation skills
- Experience with retail processes and digital sales platforms
- Flexibility for travel up to seventy-five percent

Apply automotive retail strategy, customer experience insight, and data-driven solutions to strengthen dealership performance and service quality.

📌 Automotive Retail Experience Strategist (Vancouver)
🏢 Aquent (United States)
📍 Vancouver