Support enterprise network infrastructure at Sun Life as a Network Operations Analyst, troubleshooting connectivity services across office-based operations. Apply routing, switching, and hardware expertise while maintaining regular in office presence.

This Network Operations Analyst supports data, voice, and video communications across local, field, and global wide-area networks. You will operate, maintain, and protect infrastructure while applying ITIL practices. The work includes routers, switches, firewalls, load balancing, wireless networks, and remote-access VPN services.

Key Responsibilities:

- Triage network incidents and problems using ITIL-aligned operational practices
- Troubleshoot and escalate network infrastructure issues
- Support network changes across hardware and software technologies
- Stage configurations,



firmware, shipments, and equipment inventory
- Maintain documentation and collaborate with teams, clients, and vendors

Requirements:

- Experience supporting network devices and TCP/IP technologies
- Knowledge of LAN, WAN, routing, switching, DNS, and DHCP
- Degree or diploma in a related technical field
- CCENT, CCT, or CCNA networking certification
- Reliability Security Clearance and ability to handle equipment

Use network troubleshooting, infrastructure support, and hardware coordination skills to strengthen Sun Life’s connectivity services across multiple locations.

📌 Network Operations Analyst Infrastructure (London)
🏢 Sun Life Financial
📍 London