Serve MutualONE policyholders through insurance expertise and customer service in a flexible hybrid role supporting Southwestern Ontario operations. Travel is required.
As a Licensed Customer Service Representative, you will support Agency Teams alongside Agents and Underwriters. You will gain exposure to multiple insurance lines while managing renewals, coverage explanations, policy changes, and customer relationships. This role is based through MutualONE offices in Ilderton and Seaforth.
Key Responsibilities: Respond to inquiries and explain coverage options
Conduct Personal Lines renewal reviews and ITV calculations
Manage expiry lists and accurate policy renewals
Prepare Commercial and Farm renewal packages
Generate certificates, liability slips,



and binders
Requirements: Minimum one year of insurance industry experience
OTL or RIBO license with transition willingness
Valid Ontario driver's license and required travel availability
College diploma in Business Administration, Insurance, or related field
Solid communication, organization, prioritization, and attention to detail
Apply your insurance licensing, renewal knowledge, and customer service strengths while supporting MutualONE policyholders and Agency Teams.

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📌 Licensed Insurance Customer Service Representative (Ontario)
🏢 MutualOne Bank
📍 Ontario