Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada seeks a highly motivated, detail-orientated Technical Analyst to join the Air Canada Application Development team to enhance Air Canada’s digital assets. The ideal candidate is responsible for taking ownership of its functional domain and its underlying applications, to evolve these applications as reusable, adaptable, coherent technological products. The successful candidate is responsible for bringing together the business and technical aspects of a given solution. The ideal candidate would work with Product from early discovery through finalization of product requirements, then connect approved business intent to architecture, engineering, QA, release, and operations. The role converts ambiguity into evidence-based specifications and maintains a 360-degree view of business outcomes, data, integrations, orchestration, consumers, risks, and operational readiness.

Responsibilities

Responsible for the function of its applications, manage them as products, maximizing their reuse and evolvability.

Build the day-to-day backlog of user stories supporting the enablement of multiple features. Control the scope of the delivery, sequencing it optimally in case of simultaneous requests

Collaborate with quality assurance, business teams, business analysts, and developers to ensure user stories thus created, meet the definition of done

Coordinate with solution architects and developers to validate the design/developed solution meets the user requirements.

Works as a primary point of contact on story elaboration, grooming, and story acceptance

Participate in all required Pod/Squad-level Agile ceremonies

Coordinate with other delivery teams to ensure dependencies are accounted for and enablers are properly prioritized





Communicate across various workstreams and business stakeholders outside of the Agile development team

Provide functional support on projects, issues and operational incidents, and can quickly assess the business impact of an issue or a gap

Develop business-relevant observability capabilities for their applications

Accountable for the delivery and the maintenance of the functional documentation, both for the internal delivery and for the consumers of the applications

Accountable for producing Root Cause Analysis on functional applicative issues and for making sure that the underlying application flaws are addressed

Use approved AI tools and services for rapid AI-assisted work including prototyping, story creation etc

Qualifications

Bachelor’s degree with 2+ years of Technical Business Analyst or Technical Analyst (4+ years of demonstratable experience in lieu of degree) focused on the delivery of software products

Strong time management, organizational, planning skills

Excellent communication skills, both verbal and written

Strong technical background, in particular around APIs, application back-ends and cloud-based environments.

Creative and creative with the ability to identify and document solutions to complex problems

Experience or familiarity with working in Agile methodologies

Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Prior experience with quality assurance a plus, but not required

Airline or travel industry experience a plus, but not required

Coding or design experience a plus, but not required

Passenger Service System,



eCommerce System or Loyalty System experience considered a strong asset, but not required

Personal Attributes

Demonstrates analytical thinking and a deep understanding of how technology supports airline operations and customer journeys.

Communicates effectively across business and technical teams, facilitating clear understanding of requirements and solutions.

Displays curiosity and a continuous learning mindset, staying informed about evolving aviation technologies and industry trends.

Shows initiative and accountability, ensuring assigned tasks are completed with accuracy and attention to detail.

Thrives in a dynamic, fast-paced environment where reliability, safety, and customer experience are top priorities.

Collaborates with integrity and respect, contributing to a culture of innovation, teamwork, and excellence.

Conditions Of Employment
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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📌 Tech Analyst (Ontario)
🏢 Air Canada
📍 Ontario