Since 2006, Triple Eight Transport Inc. has grown into a trusted asset-based transportation provider, delivering Full Truck Load services across Western Canada and the Western United States. With terminals in Abbotsford, Calgary, and Edmonton, and our own fleet of reefers, heaters, and dry vans, we've built our reputation on safe operations, innovation, and service excellence — and, above all, on our people.

We believe great people drive great results. That's why we're building a workplace where employees are empowered to take ownership, share ideas, grow their skills, and build careers alongside our business.

Join Triple Eight, and you're not just taking a job — you're joining a team that works hard, supports one another, and shares a common goal: delivering exceptional value to our customers while always striving to do better.

If you're looking for a place to contribute, grow, and make a real impact, we'd love to hear from you.

Triple Eight Transport Inc. is seeking a results-driven Customer Service Manager to lead the Customer Service and Account Management teams, strengthen customer relationships, and drive service excellence, customer retention, and business growth.

The ideal candidate will bring solid leadership capabilities, commercial and financial acumen, strategic thinking, and a high level of ownership and accountability. This role requires a hands‑on leader who can develop high‑performing teams, make sound business decisions, challenge existing processes, and collaborate effectively across departments to deliver measurable results.

The successful candidate will balance customer satisfaction with operational efficiency and profitability while fostering a culture of accountability, continuous improvement,



and customer‑first thinking.

Key Responsibilities

1. Team Leadership & Performance Management

- Lead, coach, and develop Customer Service Representatives and Account Managers, establishing clear performance expectations, accountability, and a culture of ownership and continuous improvement.
- Oversee team performance through regular coaching, performance reviews, KPI monitoring, and development plans to improve productivity, service quality, and employee engagement.
- Manage workload distribution, resource planning, and daily team priorities to ensure efficient operations, timely issue resolution, and consistent service delivery.

2. Customer Relationship Management & Retention

- Oversee the management of key customer accounts, ensuring strong relationships, proactive communication, and consistent service standards across the customer portfolio.
- Lead the resolution of complex customer escalations, service failures, and recurring issues while ensuring timely corrective actions and long‑term solutions.
- Develop and execute customer retention strategies by monitoring customer satisfaction, identifying service gaps, and proactively addressing risks to customer relationships.

3. Business Acumen & Commercial Performance

- Drive account growth and profitability by identifying opportunities to increase customer volumes, expand service offerings,



and strengthen existing business relationships.
- Analyze customer revenue, account profitability, service costs, and operational performance to support commercially sound decisions that balance customer expectations with business objectives.
- Partner with Sales, Finance, and Operations to support pricing decisions, customer negotiations, revenue protection, and strategic account development.

4. Operational Excellence & Process Improvement

- Oversee customer service operations, ensuring accuracy in order processing, shipment coordination, customer communication, documentation, and billing‑related activities.
- Identify operational inefficiencies, recurring service challenges, and process gaps, implementing practical improvements that enhance productivity, accuracy, and customer experience.
- Collaborate with Dispatch, Planning, Billing, and other departments to improve service coordination, streamline workflows, and ensure customer commitments are consistently achieved.

5. Strategic Planning & Cross‑Functional Collaboration

- Translate business priorities into clear departmental goals, performance measures, and actionable plans aligned with the company's growth and profitability objectives.
- Develop and monitor key performance indicators related to customer retention, account growth, service quality, team productivity, and customer satisfaction.
- Provide leadership with meaningful insights, performance updates, and recommendations to support business decisions, manage risks, and identify opportunities for improvement.

Qualifications & Skills

- Minimum 5 years of progressive experience in customer service, account managemen

📌 Customer Service Manager (Abbotsford)
🏢 Triple Eight Transport
📍 Abbotsford